Refund and Returns
Effective Date: [25-03-22025]
At 123hpcoms.com, we strive to provide high-quality products and services. If you are not completely satisfied with your purchase, we’re here to help. Please review our refund and return policy below.
1. Eligibility for Returns
You may return a product within [3] days of receiving it if:
- The item is defective or damaged upon arrival.
- You received the wrong product.
- The item is unused, in its original packaging, and in the same condition as received.
Non-returnable items include:
- Opened or used ink/toner cartridges.
- Digital/downloadable products.
- Items not purchased directly from 123hpcoms.com.
- Clearance or final sale items.
2. Return Process
To initiate a return, please follow these steps:
- Contact our support team at 123hpcoms.com with your order number and reason for return.
- We will provide you with a return authorization and shipping instructions.
- Pack the item securely and send it back using a trackable shipping method.
- Once we receive and inspect the returned item, we will process your refund or exchange.
3. Refund Policy
- Refunds will be processed within [3] business days after we receive the returned item.
- The refund will be issued to the original payment method.
- Shipping charges are non-refundable unless the return is due to our error.
4. Exchange Policy
If you receive a defective or incorrect item, we will replace it at no additional cost. Please contact us within [3] days of receiving your order to arrange an exchange.
5. Cancellations
Orders can be canceled within [X] hours of purchase if they have not yet been shipped. Once an order has been processed and shipped, it cannot be canceled.
We appreciate your business and are committed to ensuring a smooth shopping experience.